![]() ![]() The first approach that Mayo Clinic is adopting is to some extent easy to understand and follow. ![]() “People know a lot about their own health and what they want to do…If we just let them, they'll do well.” – Douglas Wood, MD, Medical Director at Mayo Clinic’s Centre for Innovation. ![]() So how is Mayo Clinic cashing in this opportunity to lead in providing enhanced patient experience with the help of its digital app? And what more steps could be taken by Mayo Clinic to improve their patient experience? Here are a few insights: Mobile visits now account for 57.1%, of Mayo’s monthly online visits…” According to Mark Brohan, “ Mayo has one of the most advanced mobile healthcare platforms among Digital Hospital 500 organizations. Not to mention that Mayo Clinic currently leads in The 2018-19 Best Hospitals Honor Roll survey conducted by US News. To improve the patient care-satisfaction, certain digital options need to be adopted, like Mayo Clinic, that went with a digital app they launched back in 2012. The business of any hospital, clinic, or pharmacy depends on how they treat their patients, both with the ‘actual’ treatment procedure, and the way the patient is treated as a ‘customer’. The healthcare industry, like any other, is extremely competitive, where hospitals, clinics and pharmacies must be innovative to their full extent, in order to improve their brand image relentlessly. Is the digital world ‘forcing’ industries to adopt digital solutions or are the industries ‘opting’ to go digital because there is no other choice? No matter which school of thought one belongs to, it is no wonder, that digitization is the future that needs to be adopted today. ![]()
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